All Culture Products are FREE shipping in Canada (shipping up to 5 - 15 business days).
Returns and exchanges policy
All Culture Products are unique and produced only once ordered. This also means that returns and exchanges are not supported if the customer ordered a wrong size, color, or simply doesn’t like the product.
Please note: If the order shipping details were incorrect, or if the customer ordered the wrong size or color, we will not be held responsible and will not offer replacements or refunds.
If there is a problem with an order
In case there is a problem with an order and/or the received products, please get in touch with our merchant support team within 10 days of product delivery. We offers a free replacement or a refund in cases of a damaged product or a manufacturing error.
Possible delay in shipping
Due to COVID-19, the standard delivery timeframes cannot be guaranteed due to current shipping restrictions. Recently, procedures and policies have been put into place as a result of COVID-19 that results in slower handling time. We appreciate your patience while we keep our warehouse and shipping partners safe. Please allow some extra time for your order to arrive as we have been advised by our shipping partners.
